Delivery and Shipping

Welcome to MIREWOOD GOODS JUNCTION LLC. To help you better understand our order delivery process, please carefully read the following shipping policy. This policy applies to all orders for pet clothing products purchased through this website.

I. Delivery Scope
MIREWOOD GOODS JUNCTION LLC currently offers delivery services only within the United States.
The website checkout page only supports U.S. shipping addresses; international shipping or delivery to locations outside the United States is not currently supported.

II. Order Processing Time
All orders are processed after payment is successfully completed and verified.
Order processing time: 1–3 business days (Monday through Friday).
Orders placed on weekends or U.S. federal holidays will begin processing on the next business day.
Processing times may be extended due to special circumstances such as high order volumes, inventory audits, or force majeure events; we will notify customers promptly in such cases.

III. Shipping Time
Once an order has shipped, the estimated delivery time is as follows:
Domestic U.S. delivery: 3–7 business days.
The shipping times listed above are estimates based on normal conditions and do not include order processing time.
Actual delivery times may be delayed due to weather, holidays, logistics network adjustments, or other force majeure factors.

IV. Logistics Partners
To ensure the safe and reliable delivery of your orders, we typically partner with the following major U.S. logistics providers:
USPS (United States Postal Service)
UPS (United Parcel Service)
FedEx
We select the appropriate carrier based on the items ordered, the delivery address, and logistics arrangements.

V. Shipping Costs
Shipping costs will be displayed on the checkout page based on the specific order details (if applicable).
Customers can view the final shipping cost (if any) on the checkout page before submitting their order.

VI. Order Tracking
Once an order has shipped, we will provide tracking information in the shipment notification (if applicable).
You can check the shipping status using the provided tracking number.
Please note that there may be a slight delay in the synchronization of tracking information; we ask for your patience while the logistics system updates.

VII. Delivery Address
Please carefully verify the delivery address, recipient’s name, and contact phone number when submitting your order.
The customer is responsible for any delivery failures, delays, or returns resulting from incorrect information provided during checkout, as well as any associated additional costs. If your order has not yet shipped, please contact customer service as soon as possible to request changes to your delivery information; once the order enters the shipping process, we may be unable to modify the delivery address.

VIII. Delivery Receipt
Please inspect the outer packaging for any damage upon receiving your package.
If you discover shipping damage, missing items, or incorrect products, please retain the packaging and take relevant photos, then contact MIREWOOD GOODS JUNCTION LLC customer service as soon as possible; we will assist you in resolving the issue.

IX. Shipping Delays
While we make every effort to complete delivery within the estimated timeframe, the following situations may cause shipping delays:
Severe weather;
Natural disasters;
High logistics volume during holidays;
Adjustments to carrier transport networks;
Government regulations or other force majeure events.
We appreciate your understanding and patience regarding shipping delays caused by the above factors.

X. Contact Us
If you have any questions regarding our shipping policy or order delivery, please contact the MIREWOOD GOODS JUNCTION LLC customer service team.
We are dedicated to assisting you and will respond to your inquiries promptly.